My Work

Designed and built an end-to-end AI chatbot using OpenAI, vector search, and internal system integrations to provide instant learner and instructor support at scale, with automated ticket escalation for complex cases.

Built interactive Tableau dashboards that transformed operational and learner data into trusted, self-serve insights supporting leadership and program decision-making.

Designed and implemented a fully automated Learner ID system in Salesforce using Apex and Flows, ensuring every eligible learner receives a unique, immutable identifier at enrollment.

Built a secure, API-driven integration using free tools to automate LMS data ingestion into Salesforce, saving 100+ hours of manual work and ~$10K annually.

Automated the integration of device orders and inventory data into Salesforce, replacing siloed tracking systems with a centralized, up-to-date operational view.

Designed a zero-cost, fully customized ticketing system using Asana to track support requests end-to-end with automated workflows and user notifications.

Standardized and analyzed 8 years of multilingual learner survey data to enable longitudinal insights, trend analysis, and data-driven program evaluation.

Built a privacy-first analytics and AI pipeline that converts learner survey data into actionable insights, enabling instructors to plan classes based on evidence rather than intuition.

Applied AI-based OCR and analysis to vendor invoices, identifying ~$9K in billing discrepancies and improving financial oversight.